POLICIES
FOR StitchZone ORDERS
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DISCOUNTS
AND SPECIALS: |
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StitchZone
offers many discounts and specials on individual
and group orders. Contact us to find out
how, 510.818.1182 |
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RUSH
SERVICE |
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Rush
service is available for most products depending
upon when you place your order. To place
a RUSH, you MUST contact StitchZone. There
is a fee for Rush orders. |
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PAYMENT |
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Full
payment on all orders must be received
before any work can be done.We will accept
a mailed personal or organizational check
and money order. We do not ship C.O.D.
Failure to pay for your order in a timely
manner may result in additional rush charges
or push back the delivery date of your
order. StitchZone is not responsible for
any delay in order delivery caused by
a delay in receiving payment.
Online orders can be paid by PayPal. If
you would like to order something from our
website (www.StitchZone.com), but do not
have a credit/debit card you can call to
place your order or fax in an order form.
Make
Payments to:
Segami Designs
39120 Argonaut Way, Box 818
Fremont, CA 94538
Group Orders: If you
are paying by check or money order for
a group order, we will not accept multiple
checks. Your organization must send one
check or money order to pay for your order.
It is the organization's responsibility
to make sure we receive payment in a timely
manner to avoid late fees.
Returned
Checks: You will be subject to
a $50 per check processing fee for any
returned checks in addition to the balance
due on the order.
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SHIPPING
RATES |
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| Order Value |
Standard
7-10 days |
Priority
2-5 days |
Express
1-2 days |
| Below
$20.00 |
$7.50 |
$11.50 |
$20.50 |
From
$20.00 to $39.99
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$9.50
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$14.50
|
$30.50
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From
$40.00 to $69.99
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$12.50
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$17.50
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$40.50 |
From
$70.00 to $99.99
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$15.50
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$20.50
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$45.50
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From
$100.00 to $149.99
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$18.50
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$23.50
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$50.50
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From
$150.00 to $199.99
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$21.50
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$26.50
|
$60.50
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From
$200.00 to $249.99
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$24.50
|
$31.50
|
$70.50
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From
$250.00 to $299.99
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$27.50
|
$32.50
|
$80.50
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From
$300.00 to $349.99
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$30.50
|
$35.50
|
$90.50
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From
$350.00 to $399.99
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$33.50
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$38.50
|
$100.50
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From
$400.00 to $449.99
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$36.50
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$41.50
|
$110.50
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From
$450.00 to $499.99
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$39.50
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$44.50
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$120.00
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From
$500.00 to $599.99
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$42.50
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$47.50
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$130.00
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From
$600.00 to $699.99
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$45.50
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$50.50
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$140.00
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From
$700.00 to $799.99
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$48.50
|
$53.50
|
$150.00
|
| From
$800.00 to $899.99 |
$51.50
|
$56.50
|
$160.00
|
| From
$900.00 and more |
$54.50 |
$59.50 |
$170.00 |
Shipping rates are based on delivery within
the United States. Prices may vary with
weight and distance.
International
and RUSH shipments will be subject to
additional charges.
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ADD-ONS
AND REORDERS |
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You
cannot add-on to your INDIVIDUAL order once
it has been placed. You can place a second
order that will be processed separately
from your initial order. You may be able
to add-on to a group order depending on
the specifics of your order; however there
may be additional charges for doing so.
You may also be able to re-order more of
a given item as long as you meet the minimum
order requirement when applicable. For group
screen printing orders, the minimum for
re-orders is at least 24 pieces. We always
recommend ordering a few extra items when
you place group orders as add-ons and re-orders
are not always possible. Please contact
us for more information. |
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BACKORDERED/DISCONTINUED
ITEMS: |
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We
will make every attempt to contact you if
the product(s) you ordered is on backorder.
StitchZone reserves the right to substitute
items of comparable value, without notice
to the customer, to fill orders when necessary.
Items that have been discontinued by the
manufacture and have been replaced with
a new model will be used when necessary.
Manufacturers change model styles every
so often. |
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ARTWORK |
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You
can use one of our stock designs. Please
contact us for instructions on submitting
artwork. Once we have done your artwork
we will post it on our web site. If necessary,
our art department will make changes to
artwork after it has been posted. The
colors and sizing for artwork posted on
our website is not exact. We size our
artwork based on the item(s) ordered,
the print location(s) and the image(s)
being printed. If you want your artwork
to be a specific size you must specify
what size you want when you place your
order or when you approve your artwork.
You MUST approve your artwork before production
can begin, contact us by calling 510.818.1182
StitchZone is not responsible for any
artwork mistakes on your items so please
take the time to carefully check all artwork.
Failure to approve your artwork in a timely
manner may push back the delivery date
of your order. Please keep in mind that
we cannot order the blank items for your
order or start production until the balance
due on your order is paid. Please see
the payment section above for more information.
StitchZone is not responsible for any
delay in order delivery caused by a delay
in artwork approval.
We
reserve the right to display artwork submitted
by customers in our portfolio for the
purposes of advertising. We also reserve
the right to refuse to create or print
artwork that is unlawful or inappropriate.
All designs are copyright Segami Designs/StitchZone.
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CANCELLATION |
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All
orders are custom-made based on the customer's
instructions at the time of ordering and
as such, the customer is responsible for
any costs incurred by StitchZone up to
the point of cancellation.
If
you cancel within 2 hours after placing
your order, we will issue you a full refund.
Any cancellations occurring after this
time will be subject to a MINIMUM cancellation
fee of 25% of the total order. INDIVIDUAL
orders cannot be cancelled once we have
ordered the garment(s) or product(s) for
your order. For GROUP orders there is
a MINIMUM cancellation fee of $75.00.
Your organization will also be charged
an additional restocking fee and processing
fee if we have ordered products to fill
your order.
It
may be possible to reduce the amount of
items ordered without completely canceling
an order. If this is possible, your organization
will not be charged a cancellation fee,
but you may be charged a restocking fee
and a processing fee. The price per piece
for the remaining items may also increase.
Please contact us for more information.
If
your order has already been produced,
it CANNOT be cancelled. To avoid cancellation
charges, please be sure you have the approval
of your organization before you place
your order. Whether ordering online, over
the phone or by fax, it is the customer's
responsibility to make sure they have
ordered correctly.
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GARMENT
CARE |
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All
clothing should be turned inside out and machine
washed in cold water. DO NOT ADD BLEACH OR
OTHER CHEMICALS. Wash all garments separately.
Lay them flat to dry. THESE INSTRUCTIONS ARE
TO REPLACE ANY WASHING INSTRUCTIONS INSIDE
GARMENTS.
Items with screen printing may form stress
marks/tears over time. Washed or worn garments,
including garments with this form of damage,
cannot be replaced, returned for a refund
or exchanged for another item. |
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RETURNS
AND EXCHANGES |
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Since
all orders are custom-made, there can be no
returns unless the item(s) ordered is defective
or the wrong item(s) is received. All orders
are thoroughly examined and counted by at
least two members of our production staff
to ensure that item sizes (where applicable)
and quantities are accurate. All items are
also examined for defects prior to being shipped.
StitchZone is not responsible for any problems
with orders that have been opened or left
unattended after they are delivered. For group
screen printing orders it is not possible
to re-print any missing or defective items
unless the situation meets the criteria for
a re-order (see above).
If a problem does arise with your order, please
contact a customer service representative
within 72 hours of receiving your order. Please
do not send any items back to us without calling
first. Unauthorized returns may be refused
and sent back to the customer. Items cannot
be returned more than two weeks after receipt
for any reason. |
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LICENSING,
TRADEMARKED OR PATENTED POLICIES |
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Since
it is possible that a license and/or copyright
may exist that StitchZone/Segami Designs
is unaware of, it is necessary for StitchZone/Segami
Designs to adopt the following licensing
policy.
The
customer represents that all materials utilized
by the seller in the distribution of the
merchandise described in this web site (specifically
including, but not limited to, the Greek
Organization’s letters, crests, coat
of arms, logos, school or university references,
insignias, or other designs) will not cause
or result in the violation of any law, judicial
decision, rule, regulation, ordinance, licensing,
franchise or similar agreements, informal
or formal, oral or written, between customer
and/or other relating to trademarks, service
marks, copyrights, patents, etc.
The
customer further represents that he/she
has the free, full, and unqualified right
and authority to purchase and grants the
seller the rights to sell all of the materials
described on this web site. The customer
acknowledges that the seller shall assume
no liability for compliance or non-compliance
with said laws, rules, agreements, etc.
The seller hereby disclaims all such liability,
if any.
The
customer agrees to indemnify and hold seller
harmless from and against any loss, costs,
fees, fines, licensing fees, penalties,
damage, and/or assessment, or other expenses
(including any attorney fees which may be
incurred by seller) which may arise as a
result of the sellers application, fabrication,
and/or production of materials described
on this web site.
The
products contained on the web site are for
demonstration purposes only and do not indicate
or imply that any such designs, logos, or
names may be reproduced without proper authorization
or permission.
StitchZone/Segami
Designs will utilize all reasonable means
to ensure that products being sold from
this website are produced by licensed manufacturers
when and where appropriate. |
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LIMIT
OF StitchZone'S RESPONSIBILITY |
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Due
to circumstances beyond our control we are
not in control of color variances of materials.
We can not guarantee continuity of exact
shade, color, size, texture or construction
of finished goods. There may be a +/- 5%
variance with the size, placement and color
of the finished product. You are responsible
for providing StitchZone with accurate instructions
for producing your order correctly and in
a timely manner. Do not assume we knows
what you want and when you want it if he/she
has not asked you. StitchZone will only
be responsible for acting on those instructions
given or sent to us that we actually receive.
These instructions will affect the accuracy
or timeliness of your order. We are not
responsible for instructions that we do
not receive, instructions we receive late
or instructions that are not possible to
follow. We are also not responsible for
any incorrect instructions you may provide.
StitchZone
is not responsible for typographical errors
in our catalog or on our website (www.StitchZone.com).
We reserve the right to discontinue items
and change the price per piece of items
without notice. We also reserve the right
to change these policies at any time without
notice. Please contact a us if you have
any questions regarding these policies.
By placing an order with StitchZone, you
have agreed to the terms and conditions
described in these policies. |
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PRIVACY
POLICY |
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StitchZone
promises to protect the personal information
given to us by visitors to our website and
information included on our electronic mail
lists.
COLLECTION
AND USE OF INFORMATION:
StitchZone / Segami Designs analyzes our
website logs to constantly improve the value
of our website to our visitors. This includes
page views, unique views, unique visitors,
repeat visitors, frequency of visits, and
peak-volume traffic periods. In our use
of this service, we do not gather, request,
record, require, collect, or track any Internet
users' personally identifiable information.
USE
OF COOKIES:
Cookies are small data files that are downloaded
onto your computer when you visit our site
and that automatically identify your browser
to our server whenever you interact with
our site. We do link the cookies to your
personally identifiable information on our
servers, but no personal information is
stored in the cookies themselves. We use
cookies to track your use of our site, and
to authenticate users when signing in. We
do not share cookies with any other site.
DISCLOSURE
OF INFORMATION:
StitchZone does not sell, rent, loan, trade,
or lease personal information collected
on our website or included on our e-mail
lists to any third party.
DATA
SECURITY:
We take precautions to protect your data
from loss, misuse, unauthorized access or
disclosure, alteration, or destruction.
ENFORCEMENT:
If for any reason you believe that StitchZone
has not adhered to these privacy principles,
please notify us by e-mail at info@StitchZone.com,
and we will endeavor to review and correct
the problem promptly. Please use the words
'Privacy Policy' in the subject line.
EXTERNAL
LINKS:
This website provides links to various websites
that StitchZone does not control. When you
click on one of these links, you will be
transferred out of our website and connected
to the website of the organization or company
that you selected. Even if an affiliation
exists between our website and a third party
website, we exercise no control over linked
sites. Each of these linked sites maintains
its own independent privacy and data collection
practices and procedures. If you visit a
website that is linked to our site, you
should consult that site's privacy policy
before providing any personal information.
INTERNATIONAL
INFORMATION TRANSFERS:
Any personally identifiable information
that you provide to StitchZone / Segami
Designs will be collected directly on servers
located in the United States and maintained
on servers located in the United States.
If you are located outside the United States,
this means that any information you provide
will be transferred abroad. While StitchZone
is committed to providing your information
with the highest level of privacy protection,
we believe you should know that the general
level of protection for personal information
in the United States may not be the same
as that provided in other countries, including
those that belong to the European Economic
Area.
TERMS
AND MODIFICATIONS TO PRIVACY POLICY:
By using this website, you signify your
agreement to the terms of our privacy policy.
If you do not agree with these terms, please
do not disclose any personal information
through this site. StitchZone may modify
this privacy policy at any time at its discretion
and modifications are effective upon being
posted on this site. You are responsible
for reviewing this privacy policy periodically
to ensure that you are aware of any changes
to it.
If
you have any questions or concerns regarding
privacy on the StitchZone website, please
contact us at info@StitchZone.com. |
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