POLICIES
FOR STITCHZONE ORDERS
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DISCOUNTS
AND SPECIALS: |
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Stitchzone
offers many discounts and specials on individual
and group orders. Contact us to find out how,
510.818.1182 |
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RUSH
SERVICE |
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Rush
service is available for most products depending
upon when you place your order. To place a
RUSH, you MUST contact StitchZone. There is
a fee for Rush orders. |
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PAYMENT |
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Full
payment on all orders must be received before
any work can be done.We will accept a mailed
personal or organizational check and money
order. We do not ship C.O.D. Failure to
pay for your order in a timely manner may
result in additional rush charges or push
back the delivery date of your order. Stitchzone
is not responsible for any delay in order
delivery caused by a delay in receiving
payment.
Online orders can be paid by PayPal. If you
would like to order something from our website
(www.stitchzone.com), but do not have a credit/debit
card you can call to place your order or fax
in an order form.
Make
Payments to:
Segami Designs
39120 Argonaut Way, Suite 818
Fremont, CA 94538
Group Orders: If you are
paying by check or money order for a group
order, we will not accept multiple checks.
Your organization must send one check or
money order to pay for your order. It is
the organization's responsibility to make
sure we receive payment in a timely manner
to avoid late fees.
Returned
Checks: You will be subject to
a $50 per check processing fee for any returned
checks in addition to the balance due on
the order.
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SHIPPING
RATES |
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| Order Value |
Standard
7-10 days |
Priority
2-5 days |
Express
1-2 days |
| Below
$20.00
From $20.00 to $39.99
From $40.00 to $69.99
From $70.00 to $99.99
From $100.00 to $149.99
From $150.00 to $199.99
From $200.00 to $249.99
From $250.00 to $299.99
From $300.00 to $349.99
From $350.00 to $399.99
From $400.00 to $449.99
From $450.00 to $499.99
From $500.00 to $599.99
From $600.00 to $699.99
From $700.00 to $799.99
From $800.00 to $899.99
From $900.00 and more
|
$6.50
$7.50
$9.50
$12.50
$18.50
$21.50
$24.50
$27.50
$30.50
$33.50
$36.50
$39.50
$42.50
$45.50
$48.50
$51.50
$54.50
|
$11.50
$14.50
$17.50
$20.50
$23.50
$26.50
$31.50
$32.50
$35.50
$38.50
$41.50
$44.50
$47.50
$50.50
$53.50
$56.50
$59.50
|
$15.50
$20.50
$30.50
$40.50
$50.50
$60.50
$70.50
$80.50
$90.50
$100.50
$110.50
$120.00
$130.00
$140.00
$150.00
$160.00
$170.00
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Shipping rates are based on delivery within
the United States. Prices may vary with weight
and distance. International and RUSH shipments
will be subject to additional charges. |
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ADD-ONS
AND REORDERS |
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You
cannot add-on to your INDIVIDUAL order once
it has been placed. You can place a second
order that will be processed separately from
your initial order. You may be able to add-on
to a group order depending on the specifics
of your order; however there may be additional
charges for doing so. You may also be able
to re-order more of a given item as long as
you meet the minimum order requirement when
applicable. For group screen printing orders,
the minimum for re-orders is at least 24 pieces.
We always recommend ordering a few extra items
when you place group orders as add-ons and
re-orders are not always possible. Please
contact us for more information. |
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BACKORDERED/DISCONTINUED
ITEMS: |
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We
will make every attempt to contact you if
the product(s) you ordered is defective, temporarily
out of stock or has been discontinued. For
individual orders, if you order a product(s)
that is on backorder or has been discontinued,
you can either get another item(s) of comparable
value or a refund. StitchZone reserves the
right to substitute items of comparable value
to fill orders when necessary. You will be
notified, if time permits, by e-mail or phone
prior to shipping of any substitutions. We
always recommend ordering a few extra items
when you place group orders to safeguard against
these types of situations. |
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ARTWORK |
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You
can use one of our stock designs. Please
contact us for instructions on submitting
artwork. Once we have done your artwork
we will post it on our web site. If necessary,
our art department will make changes to
artwork after it has been posted. The colors
and sizing for artwork posted on our website
is not exact. We size our artwork based
on the item(s) ordered, the print location(s)
and the image(s) being printed. If you want
your artwork to be a specific size you must
specify what size you want when you place
your order or when you approve your artwork.
You MUST approve your artwork before production
can begin, contact us by calling 510.818.1182
StitchZone is not responsible for any artwork
mistakes on your items so please take the
time to carefully check all artwork. Failure
to approve your artwork in a timely manner
may push back the delivery date of your
order. Please keep in mind that we cannot
order the blank items for your order or
start production until the balance due on
your order is paid. Please see the payment
section above for more information. StitchZone
is not responsible for any delay in order
delivery caused by a delay in artwork approval.
We
reserve the right to display artwork submitted
by customers in our portfolio for the purposes
of advertising. We also reserve the right
to refuse to create or print artwork that
is unlawful or inappropriate. All designs
are copyright Segami Designs/StitchZone.
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CANCELLATION |
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All
orders are custom-made based on the customer's
instructions at the time of ordering and
as such, the customer is responsible for
any costs incurred by StitchZone up to the
point of cancellation. INDIVIDUAL orders
cannot be cancelled once we have ordered
the garment(s) or product(s) for your order.
For GROUP orders there is a MINIMUM cancellation
fee of $75.00. Your organization will also
be charged an additional restocking fee
and processing fee if we have ordered products
to fill your order.
It
may be possible to reduce the amount of
items ordered without completely canceling
an order. If this is possible, your organization
will not be charged a cancellation fee,
but you may be charged a restocking fee
and a processing fee. The price per piece
for the remaining items may also increase.
Please contact us for more information.
If
your order has already been produced, it
CANNOT be cancelled. To avoid cancellation
charges, please be sure you have the approval
of your organization before you place your
order. Whether ordering online, over the
phone or by fax, it is the customer's responsibility
to make sure they have ordered correctly.
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GARMENT
CARE |
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All
clothing should be turned inside out and machine
washed in cold water. DO NOT ADD BLEACH OR OTHER
CHEMICALS. Wash all garments separately. Lay
them flat to dry. THESE INSTRUCTIONS ARE TO
REPLACE ANY WASHING INSTRUCTIONS INSIDE GARMENTS.
Items with screen printing may form stress marks/tears
over time. Washed or worn garments, including
garments with this form of damage, cannot be
replaced, returned for a refund or exchanged
for another item. |
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RETURNS
AND EXCHANGES |
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Since
all orders are custom-made, there can be no
returns unless the item(s) ordered is defective
or the wrong item(s) is received. All orders
are thoroughly examined and counted by at least
two members of our production staff to ensure
that item sizes (where applicable) and quantities
are accurate. All items are also examined for
defects prior to being shipped. StitchZone is
not responsible for any problems with orders
that have been opened or left unattended after
they are delivered. For group screen printing
orders it is not possible to re-print any missing
or defective items unless the situation meets
the criteria for a re-order (see above).
If a problem does arise with your order, please
contact a customer service representative within
72 hours of receiving your order. Please do
not send any items back to us without calling
first. Unauthorized returns may be refused and
sent back to the customer. Items cannot be returned
more than two weeks after receipt for any reason. |
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LICENSING,
TRADEMARKED OR PATENTED POLICIES |
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Since
it is possible that a license and/or copyright
may exist that StitchZone/Segami Designs is
unaware of, it is necessary for StitchZone/Segami
Designs to adopt the following licensing policy.
The
customer represents that all materials utilized
by the seller in the distribution of the merchandise
described in this web site (specifically including,
but not limited to, the Greek Organization’s
letters, crests, coat of arms, logos, school
or university references, insignias, or other
designs) will not cause or result in the violation
of any law, judicial decision, rule, regulation,
ordinance, licensing, franchise or similar
agreements, informal or formal, oral or written,
between customer and/or other relating to
trademarks, service marks, copyrights, patents,
etc.
The
customer further represents that he/she has
the free, full, and unqualified right and
authority to purchase and grants the seller
the rights to sell all of the materials described
on this web site. The customer acknowledges
that the seller shall assume no liability
for compliance or non-compliance with said
laws, rules, agreements, etc. The seller hereby
disclaims all such liability, if any.
The
customer agrees to indemnify and hold seller
harmless from and against any loss, costs,
fees, fines, licensing fees, penalties, damage,
and/or assessment, or other expenses (including
any attorney fees which may be incurred by
seller) which may arise as a result of the
sellers application, fabrication, and/or production
of materials described on this web site.
The
products contained on the web site are for
demonstration purposes only and do not indicate
or imply that any such designs, logos, or
names may be reproduced without proper authorization
or permission.
StitchZone/Segami
Designs will utilize all reasonable means
to ensure that products being sold from this
website are produced by licensed manufacturers
when and where appropriate. |
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LIMIT
OF STITCHZONE'S RESPONSIBILITY |
| |
Due
to circumstances beyond our control and color
variances of materials, we can not guarantee
continuity of exact shade, color, size,texture
or construction of finished goods. You are
responsible for providing StitchZone with
accurate instructions for producing your order
correctly and in a timely manner. Do not assume
we knows what you want and when you want it
if he/she has not asked you. StitchZone will
only be responsible for acting on those instructions
given or sent to us that we actually receive.
These instructions will affect the accuracy
or timeliness of your order. We are not responsible
for instructions that we do not receive, instructions
we receive late or instructions that are not
possible to follow. We are also not responsible
for any incorrect instructions you may provide.
StitchZone
is not responsible for typographical errors
in our catalog or on our website (www.stitchzone.com).
We reserve the right to discontinue items
and change the price per piece of items without
notice. We also reserve the right to change
these policies at any time without notice.
Please contact a us if you have any questions
regarding these policies. By placing an order
with StitchZone, you have agreed to the terms
and conditions described in these policies. |
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